Terms of Use

Last updated: 15 May 2025

1. Agreement to Terms

1.1. These Terms of Use (these "Terms") are a legally binding agreement between users you ("you") and Botan App Limited, legal address: Archiepiskopou Makariou III, 95 Charitini building, 1st floor, Flat/Office 102 1071, Nicosia, Cyprus ("we", “our” or "us"), which regulates the conditions and rules of use of “Botan: Plant Identifier App” / “Plant Identifier & Care App” application (“Service”), including all information, text, graphics, software, and services, available for your use (“Content”).

1.2. THESE TERMS APPLY TO ALL VISITORS, USERS, AND OTHERS WHO WISH TO ACCESS OR USE THE SERVICE. YOUR ACCESS TO AND USE OF THE SERVICE IS CONDITIONED UPON YOUR ACCEPTANCE OF AND COMPLIANCE WITH THESE TERMS. BY ACCEPTING THESE TERMS OR BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO BE BOUND BY THESE TERMS AND THAT YOU HAVE THE FULL AUTHORITY TO ENTER INTO AND BIND YOURSELF TO THE TERMS.

1.3. Please also review our Privacy Policy. The terms of these documents and other supplemental terms, policies, or documents that may be posted on the Service from time to time are hereby expressly incorporated herein by reference.

1.4. The Service is not intended to be used by individuals under the age of 18. By using the Service, you represent and warrant that you are at least 18 years of age and have the right, authority, and capacity to enter into these Terms and to abide by the terms and conditions of these Terms.

1.5 THESE TERMS CONTAIN SPECIFIC DISCLAIMERS & RESTRICTIONS (SECTION 2), SUBSCRIPTION TERMS (SECTION 4), INDEMNIFICATION (SECTION 9), LIMITATION OF LIABILITY (SECTION 10), AND DISCLAIMER OF WARRANTIES (SECTION 11). IF YOU DISAGREE WITH ANY PART OF THE TERMS, THEN YOU SHOULD NOT ACCESS OR USE THE SERVICE.

1.6. We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide you with a prior notice before any new Terms take effect. What constitutes a material change will be determined at our sole discretion. In other cases, changes will be notified to you only by updating the "Last updated" date of these Terms, and you waive any right to receive specific notice of each such change. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised Terms. If you do not agree with the new Terms, you shall stop accessing and using the Service.

2. Specific disclaimers & restrictions

2.1. NOT ALL INFORMATION DESCRIBED IN THE SERVICE IS SUITABLE FOR EVERYONE. THE SERVICE IS INTENDED ONLY AS A TOOL WHICH MAY BE USEFUL IN IDENTIFYING PLANTS AND TAKING CARE OF THEM. YOU ACKNOWLEDGE THAT IF YOUR ACTIVITIES ENCOURAGED OR INSPIRED BY THE SERVICE INVOLVE ANY RISKS, YOU ASSUME THOSE RISKS AND UNDERSTAND AND AGREE THAT YOU TAKE FULL RESPONSIBILITY FOR YOUR HEALTH, LIFE AND WELL-BEING, AS WELL AS THE HEALTH, LIVES AND WELL-BEING OF YOUR FAMILY AND CHILDREN (BORN AND UNBORN, AS APPLICABLE), AND ALL DECISIONS NOW OR IN THE FUTURE.

2.2. We do not make any representation that the Service is accessible, appropriate or legally available for use in your jurisdiction, and accessing and using the Service is prohibited from territories where doing so would be illegal. You access the Service at your own initiative and you are responsible for compliance with local laws.

2.3. Additionally, we do not provide the Service to individuals and legal entities from the Republic of Belarus, the Russian Federation, occupied regions of Ukraine (including the Autonomous Republic of Crimea as an administrative part of Ukraine), the Republic of Cuba, the Islamic Republic of Iran, the Democratic People’s Republic of Korea (DPRK), the Republic of Sudan, the Syrian Arab Republic, and the Bolivarian Republic of Venezuela. We do not do business with companies owned by or affiliated with the citizens of the listed countries and territories. We reserve the right to terminate the Terms without compensation or refund and deny the use of the Service to anyone who supports aggression against Ukraine, such as paying taxes or fees to the aggressor country or is affiliated with countries promoting aggression against Ukraine.

3. Service and its functions

3.1. Our Service is your plant care guide plant finder for gardening and growing your plant knowledge. Main features of Service are:

3.2. Please note that our Service may use AI-based tools to improve our plant identification feature and professional planting advice.

3.3. You are solely responsible for obtaining the equipment and telecommunication services necessary to access the Service, and all fees associated therewith (such as computing devices, Internet service provider, and airtime charges).

3.4. We retain the right to implement any changes to the Service (whether to free or paid features) at any time, with or without notice. Except to the extent prohibited by law, we are not liable to you or to any third party for any modification, suspension, or discontinuance of any feature, component, or content of the Service. If such changes affect your use of the Service, you may delete your account or cancel your subscription at any time.

3.5. Your access to and use of the Service is at your own risk. Except to the extent prohibited by law, we will have no responsibility for any harm to your computing system, loss of data, or other harm to you or any third party, including, without limitation, any bodily harm, that results from your access to or use of the Service, or reliance on any information or advice.

3.6. When you upload your content to the Service, we will make periodic backups of such content. While we will make reasonable efforts to support and attempt to troubleshoot any known or discovered issues that may affect the backups of content, we do not guarantee there will be no loss or corruption of data. You also acknowledge that we have no liability related to the integrity of content or the failure to successfully restore content to a usable state.

3.7. We have no obligation to provide you with customer support of any kind, but may do so at our sole discretion.

3.8. We also reserve the right to suspend or terminate your access to the Service or any of its features, with or without notice to you, in the event that you breach these Terms.

4. Payments & subscriptions

4.1. Certain functionality of the Service may be offered for fees, either for one-time payment or on a subscription basis (the "Subscription"). The cost and type of subscription are available to users on the Service. Depending on your country, the rate of foreign exchange, and the kind of payment, you can be additionally charged commission fees.

4.2. IN CASE OF CHOOSING SUBSCRIPTION, YOU ACKNOWLEDGE AND AGREE THAT YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW UNLIMITED TIMES UNDER THE EXACT SAME CONDITIONS (EXCEPT OTHERWISE STATED AT THE PRICE DESCRIPTION AT THE SERVICE) AND YOU WILL HAVE TO PAY ASSOCIATED FEES FOR EACH SUBSCRIPTION PERIOD UNTIL YOU CANCEL AS EXPLAINED BELOW.

4.3. You authorize App Store and Google Play to charge the applicable fees to the payment card that you submit. Apple Store and Google Play rules regulate refund orders for subscription purchases. Learn more about refunds on Google Play here and Apple Pay here.

4.4. We may also modify the associated fees for the Service at any time and in our sole discretion. Any fee change for the Subscription will become effective at the end of the then-current Subscription Period. We will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to cancel your Subscription before such change becomes effective. Your continued use of the Service after Subscription fees change comes into effect constitutes your agreement to pay the modified Subscription fees amount.

4.5. We may also offer you one-time discounts to your active Subscription(s) from time to time. Please note that after the end of the discount period, you will be automatically charged for the total Subscription price.

4.6. Depending on the way you subscribed, you can cancel your Subscription in one of the following ways. Please note that when you uninstall the Service, your Subscription does not cancel automatically.

On your Apple device:

Go to your Apple ID account settings.

Tap Subscriptions.

Select the subscription you want to cancel.

Cancel the subscription in your Apple ID account settings at least 24 hours before the end of the free trial or then-current subscription period.

Learn more about how to manage your subscriptions on Apple devices here.

On your Android device:

Go to subscriptions in Google Play.

Select the subscription you want to cancel.

Tap Cancel subscription.

Follow the instructions.

Learn more about how to manage your subscriptions on Google Play here.

5. End-User License Agreement

5.1. You acknowledge that all the text, images, marks, logos, compilations (meaning the collection, arrangement and assembly of information), data, other content, software and materials displayed on the Service or used by us to operate the Service (excluding any User Content (as defined below)) are proprietary to us or to third parties. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

5.2. We expressly reserve all rights, including all intellectual property rights, in all of the foregoing, and except as expressly permitted by these Terms, any use, redistribution, sale, decompilation, reverse engineering, disassembly, translation or other exploitation of them is strictly prohibited. The provision of the Service does not transfer to you or any third party any rights, title, or interest in or to such intellectual property rights.

5.3. Subject to these Terms (including, without limitation, clause 8.4 below), we grant you a non-transferable, non-exclusive, license (without the right to sublicense) to use the Service solely for your personal, non-commercial purposes. You shall also comply with restrictions to the use of Se

5.5. You agree, represent, and warrant that your use of the Service, or any portion thereof, will be consistent with the foregoing license, covenants, and restrictions and will neither infringe nor violate the rights of any other party nor breach any contract or legal duty to any other parties. In addition, you agree that you will comply with all applicable laws, regulations, and ordinances relating to the Service or your use of it, and you will be solely responsible for your own individual violations of any such laws.

6. User Content & Personal Data

6.1. The information you submit to us as part of your registration, and any content, materials or information (including without limitation, any text, information, graphics, messages, photos, images, and works of authorship kind), questions, comments, suggestions, reviews or other content, that you upload, send, email, display, perform, distribute, post or otherwise transmit to us, at our request or on your own, on, or through the Service (such as message boards, food logging), whether in connection with your use of the Service or otherwise, and whether publicly posted or privately transmitted to us via the Service ("User Content") remain your intellectual property.

6.2. The Company does not claim any ownership of the copyright in the User Content. Notwithstanding the foregoing, you hereby grant us, our sublicensees, successors, and assigns a royalty-free, perpetual, sublicensable, assignable, non-exclusive right, and license (as well as consent) to use, license, reproduce, modify, adapt, publish, translate, transmit, edit, reformat, create derivative works from, distribute, derive revenue or other remuneration from, communicate to the public, perform, display and otherwise use any User Content (in whole or in part) worldwide and/or to incorporate the User Content in other works in any form, media, or technology now known or later developed, for the full term of any copyrights, trademarks, and other intellectual and proprietary rights that may exist in such User Content.

6.3. The license granted herein explicitly excludes any personal data as defined under applicable privacy laws and regulations.

6.4. You also agree that we may retain copies of all registration information and the User Content and use such information and the User Content as reasonably necessary for or incidental to its operation of the Service and as described in these Terms and the Privacy Policy. Notwithstanding the foregoing, we are not responsible for maintaining a copy of any material we remove from our Service, and we are not liable for any loss you incur if User Content you post or transmit to our Service is removed.

6.5. You hereby represent and warrant that you own all rights, title, and interest in and to User Content or are otherwise authorized to grant the rights provided to the Company under this section. You also warrant that to the extent, you are not the exclusive holder of all rights in a User Content, any third party holder of any rights, including moral rights in such User Content, has completely and effectively waived all such rights and validly and irrevocably granted to you the right to grant the license stated above. You further acknowledge that we and our successors and assigns shall be entitled to unrestricted use of the User Content for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the User Content. Subject to the foregoing, the owner of a User Content placed on the Services retains any rights that may exist in such User Content.

6.6. We collect and process your data to provide our software when using the Service. Privacy Policy describes how your data can be collected, processed, and transmitted.

7. App stores, third parties’ Websites, other users

7.1. You acknowledge and agree that the availability of the Service is dependent on the third party from which you received the Service, e.g., the Apple App Store, and/or other app stores (collectively, "App Stores" and each, an "App Store").

7.2. You agree to pay all fees charged by the App Stores in connection with the Service. You agree to comply with, and your license to use the Service is conditioned upon your compliance with, all applicable agreements, terms of use/service, and other policies of the App Stores. You acknowledge that the App Stores (and their subsidiaries) are a third-party beneficiary of these Terms and will have the right to enforce these Terms.

7.3. Our Service may contain links to third-party websites or services that are not owned or controlled by us (“Third Party Websites”). We have no control over and assume no responsibility for the content, privacy policies, or practices of any Third Party Websites. We do not warrant the offerings of any of these entities/individuals or their websites. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such Third Party Websites. We strongly advise you to read the terms and conditions and privacy policies of any Third Party Websites that you visit.

7.4. Our Service may also enable integration with the range of Third Party Websites, as presented on our Website. You acknowledge and agree that your use of these Third Party Websites will be subject to the terms and conditions and privacy policies of the relevant third parties and that we shall not be liable for your enablement, access or use of the Third Party Websites, including your data processed by the relevant third party.

7.5. Each user of the Service is solely responsible for any and all his or her User Content. Because we do not control the User Content, you acknowledge and agree that we are not responsible for any User Content and we make no guarantees regarding the accuracy, currency, suitability, or quality of any User Content, and we assume no responsibility for any User Content. Your interactions with other Service users are solely between you and such users. You agree that we will not be responsible for any loss or damage incurred as the result of any such interactions. If there is a dispute between you and any Service user, we are under no obligation to become involved.

7.6. You hereby release us, our personnel and affiliated companies (if any) from claims, demands any and all losses, damages, rights, claims, and actions of any kind including personal injuries, death, and property damage, that is either directly or indirectly related to or arises from any interactions with or conduct of any App Store, any other Service users, or any Third Party Ads.

8. User representations and warranties

8.1. By using the Service, you represent and warrant that:

8.2. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to refuse any and all current or future use of the Service (or any portion thereof).

8.3. You may not access or use the Service for any purpose other than that for which we make the Service available. The Service may not be used in connection with any commercial endeavors except those that are specifically authorized or approved by us.

8.4. As a user of the Service, you also agree not to:

8.5. In case your interaction with our customer support remains threatening, harassing, or offensive at any point, we retain the authority to terminate access to the Account and Service with immediate effect.

8.6. We also reserve the right to take whatever lawful actions we may deem appropriate in response to actual or suspected violations of these Terms, including, without limitation, the suspension, cancellation, or termination of your license (in whole or in particular part) and access to the Account and Service. We will cooperate with legal authorities or third parties to investigate any suspected or alleged crime or civil wrong.

9. Indemnification

9.1. You agree to indemnify and hold harmless us, our personnel or affiliated companies (if any), our suppliers, licensors and partners, against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of (i) your use of the Service, (ii) your User Content, or (ii) your violation of these Terms.

9.2. We reserve our right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter without our prior written consent. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

10. Limitation of liability

10.1. IN NO EVENT SHALL WE, OUR PERSONNEL OR AFFILIATED COMPANIES (IF ANY), BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (III) ANY CONTENT OBTAINED FROM THE SERVICE; (IV) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT; (V) VIOLATIONS BY USERS OR THIRD PARTIES OF THE RIGHTS TO THE INTELLECTUAL PROPERTY OF THIRD PARTIES ADMITTED USING OUR SERVICE; AND (VI) CASES WHERE THE FUNCTIONALITY OF THE SERVICE IS DISRUPTED OR LIMITED AS A RESULT OF A MALFUNCTION OF A MOBILE DEVICE, INTERNET PROVIDER, OR MOBILE OPERATOR, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

10.2. YOU ALSO AGREE THAT OUR MAXIMUM LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM THE USE OF THE SERVICE IS LIMITED TO THE AMOUNTS YOU HAVE PAID TO US FOR THE SERVICE FOR THE PRECEDING THREE (3) CALENDAR MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE TERMS BETWEEN YOU AND US.

10.3. IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES, “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”

10.4. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU.

11. General disclaimer of warranties

11.1. EXCEPT TO THE EXTENT PROHIBITED BY LAW, YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK, AND THE SERVICE AND PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE, OUR PERSONNEL, AFFILIATED COMPANIES (IF ANY) AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AS WELL AS ANY AND ALL WARRANTIES AS TO PRODUCTS OR SERVICES OFFERED BY BUSINESSES LISTED ON THE SERVICE.

11.2. IN PARTICULAR, WE MAKE NO AND EXPRESSLY DISCLAIM ANY WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS AND BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE, INCLUDING DATA, WILL BE ACCURATE OR RELIABLE, THE QUALITY OF ANY DATA OR SERVICE AVAILABLE ON THE SERVICE WILL MEET YOUR EXPECTATIONS, AND ANY ERRORS IN THE SERVICE WILL BE CORRECTED.

11.3. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU.

12. Dispute resolution and applicable law

12.1. All matters relating to these Terms and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of Cyprus without giving effect to any choice or conflict of law provision or rule (whether of Cyprus or any other jurisdiction).

12.2. These Terms are a contract for the provision of services instead of a contract for the sale of goods. You acknowledge and agree that the provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG), Uniform Commercial Code (UCC), the Uniform Computer Information Transaction Act (UCITA), or any other similar legislation as may be enacted shall not apply to these Terms.

12.3. Any dispute arising out of or in relation to these Terms and the Service shall be subject to the exclusive jurisdiction of Cyprus courts. You acknowledge and agree that a final judgment in any such action, litigation, or proceeding is conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by law.

12.4. Subject to the choice of forum stipulated above, you shall initially negotiate with us in good faith to attempt to resolve any disputes. If such good faith negotiations do not resolve the dispute within thirty (30) calendar days of the first notice of dispute, you may proceed as agreed above.

13. Termination

13.1. These Terms shall become effective from the date you first accessed or used the Service and be valid until terminated as set forth herein.

13.2. You may terminate the Terms by canceling your Account (if any), cancelling any active Subscriptions (if any), and stopping accessing the Service.

13.3. We may cancel any or all of the active Subscriptions (if any) or terminate the Terms immediately without any cause or in case of breach of these Terms. In case of cancellation / termination without cause, we will refund you a prorated amount of associated fees for the remaining days of active Subscriptions (if any).

13.4. Upon termination, all provisions of these Terms, which, by their nature, should survive termination, shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, and limitations of liability.

14. Miscellaneous

14.1. Except as otherwise expressly provided herein, these Terms set forth the entire agreement between you and us regarding your use of the Service, and supersede all prior promises, agreements, or representations, whether written or oral, regarding such subject matter.

14.2. The rights and remedies provided under these Terms are in addition to, and not exclusive of, any rights or remedies provided by law. No delay or omission by us in exercising any of our rights occurring upon any noncompliance or default by you with respect to these Terms will impair any such right or be construed to be a waiver thereof, and a waiver of any of the covenants, conditions or agreements to be performed by you will not be construed to be a waiver of any succeeding breach thereof or of any other covenant, condition or agreement hereof contained.

14.3. If any term or provision of these Terms is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of these Terms or invalidate or render unenforceable such term or provision in any other jurisdiction. Upon a determination that any term or provision is invalid, illegal, or unenforceable, the rights and obligations shall be construed and enforced as if these terms did not contain the particular term or provision held to be invalid, illegal, or unenforceable.

14.4. We may transfer or assign any and all of its rights and obligations under these Terms to any other person, by any way, including by novation, and by accepting these Terms, you give us consent to any such assignment and transfer. You confirm that placing on the Service a version of these Terms indicating another legal entity or individual as a party to the Terms shall constitute valid notice to you of the transfer of our rights and obligations under the Terms (unless otherwise expressly indicated).

14.5. We shall not be liable for any failure to comply with these Terms to the extent that such failure arises from factors outside our reasonable control.

14.6. All notices, requests, consents, claims, demands, waivers, and other similar communications under these Terms shall be sent in writing. YOU ACKNOWLEDGE AND AGREE THAT ALL OUR COMMUNICATION WITH YOU AT THE SERVICE, INCLUDING WITHOUT LIMITATION, THROUGH EMAIL, IS AN ELECTRONIC COMMUNICATION THAT IS EQUIVALENT TO COMMUNICATION IN WRITING AND SHALL HAVE THE SAME FORCE AND EFFECT AS COMMUNICATION WRITTEN AND SIGNED BY THE PARTIES. YOU ALSO ACKNOWLEDGE AND AGREE THAT BY CLICKING ON BUTTONS LABELED “CONTINUE”, “PAY”, “REGISTER” OR SIMILAR LINKS OR BUTTONS, YOU ARE ENTERING INTO A LEGALLY BINDING CONTRACT.

15. Contact us

If you want to send any notice under these Terms or have any questions regarding the Service, you may contact us at [email protected]